Indonesian Positive Law-
Every consumer has rights and obligations as stipulated in Law Number 8 of 1999 concerning Consumer Protection.
In this description it is stated regarding:
Definition of Consumers
Based on Article 1 number 2 of Law Number 8 of 1999 concerning Consumer Protection, what is meant by consumers is everyone who uses goods and/or services available in society, both for the benefit of themselves, their families, other people, and other living things and not to be traded.
For this reason, the government regulates what is the right of consumers in Article 4 of Law Number 8 of 1999 concerning Consumer Protection, namely:
- The right to comfort, security, and safety in consuming goods and / or services.
- The right to choose goods and/or services and obtain such goods and/or services in accordance with the exchange rate and the conditions and guarantees promised.
- The right to true, clear, and honest information regarding the condition and guarantee of goods and / or services.
- The right to be heard for their opinions and complaints on the goods and / or services used.
- The right to advocacy, protection, and efforts to resolve consumer protection disputes appropriately.
- The right to receive coaching and consumer education.
- The right to be treated or served properly and honestly and non-discriminatoryly.
- The right to get compensation, compensation and / or replacement, if the goods and / or services received are not in accordance with the agreement or not as they should be.
- Rights stipulated in the provisions of other laws and regulations.
Furthermore, it is also regulated regarding consumer obligations in Article 5 of Law Number 8 of 1999 concerning Consumer Protection, namely:
- Read or follow information instructions and procedures for the use or utilization of goods and / or services, for the sake of security and safety.
- Assume good faith in making transactions for the purchase of goods and / or services.
- Pay according to the agreed exchange rate.
- Follow the legal resolution efforts of consumer protection disputes.
These consumer rights and obligations are carried out based on the provisions of other laws and regulations, namely the Civil Code which regulates engagement. (RenTo) (280722)